CCII Instructors are qualified, current, accomplished and experienced in crisis negotiations, critical incident stress management and active threat training courses and workshops. CCII also provides an exceptional Critical Incident Command Scribe training course.
Canadian Critical Incident Inc. (CCII) provides current, comprehensive and quality education in Crisis Communications, Negotiations, Active Threat and Critical Incident Stress Management.
Having confident and skilled communicators can quickly de-escalate and manage difficult situations while building trust and enhancing the overall image of your organization and your personal safety. These skills are essential for all front-line responder.
Professional communications and crisis negotiations are one of the most important elements when dealing with members of the public and persons in crisis. CCII has developed this 3-day course to include a braided learning approach that includes both traditional and western approaches to care. Looking at how to support an individual in crisis with traditional approaches and techniques as well as western approaches to create a holistic care model.
You can also browse through our entire course catalogue and request a course you may be interested in.
“
The Advanced Crisis Communications / Negotiations for Front-Line Responders with Indigenous Lense Approach and the Critical Incident Stress Management Workshop hosted by Wiidookaage Waabandan Inc. was a great course and learning opportunity. The course instructors were excellent and the course supported to empower people and build confidence.
Talon McGregor Community Nurse Whitefish River First Nation
“
The Advanced Crisis Communications / Negotiations for Front-Line Responders with Indigenous Lense Approach and the Critical Incident Stress Management Workshop hosted by Wiidookaage Waabandan Inc. was very valuable, especially to those in the Mental Health field. I really enjoyed the course ten out ten!
Jennifer Masse Executive Assistant Wiidookaage Waabandan Whitefish River First Nation
“
The Advanced Crisis Communications / Negotiations for Front-Line Responders with Indigenous Lense Approach and the Critical Incident Stress Management Workshop hosted by Wiidookaage Waabandan Inc. was most beneficial. The instructors were knowledgeable and excellent presenters.
Child & Youth Mental Health & Addictions Counsellor
“
The Advanced Crisis Communications / Negotiations for Front-Line Responders with Indigenous Lense Approach and the Critical Incident Stress Management Workshop hosted by Wiidookaage Waabandan Inc. was an excellent course. The reintegration back to work and connecting with individuals and communities was very helpful.
Outreach Worker Wiidookaage Waabandan
“
The CCII Scribe course was well put together. I also enjoyed the instructors taking the time to explain and make sure everyone understood the course material.
Karen Torres Dispatcher Operational Support Centre - Parliamentary Protective Service Ottawa
“
As a Sergeant with Incident Command training, the Scribe course training allowed me to better understand the job of our Scribes. The course instructors took the time to explain and give real life experiences.
Uniform Sergeant
Have a look at our upcoming seminars, conferences, workshops, and learning solutions. Take advantage of them before they pass.

© Canadian Critical Incident Inc. 2026. All Rights Reserved.